Support & Help Center
We're here to help. Find answers and get in touch.
Get in touch
Have a question or need help? We typically respond within [TYPICAL RESPONSE TIME].
Email: [SUPPORT EMAIL]
Include as much detail as possible about your issue, including:
- Your device type and operating system
- App version
- Description of the problem
- Steps to reproduce the issue
Frequently asked questions
Check out our main FAQ section for common questions about Unicorn Run.
Troubleshooting guides
Authentication & Login
I can't log in to my account
- Verify your email and password are correct
- Try resetting your password
- Clear your browser cache and cookies
- Make sure you're using a supported browser
- If using mobile, make sure the app is updated
I forgot my password
Use the "Forgot Password" option on the login screen. You'll receive an email with instructions to reset your password. Check your spam folder if you don't see it.
I'm having trouble with Google login
Make sure you're using the same Google account you created Unicorn Run with. Sign out of all Google accounts and try again. Clear your browser cache and try in a private/incognito window.
Cloud Save & Progress
My progress isn't being saved
- Check your internet connection
- Make sure you're logged into your account
- Try logging out and back in
- Force quit the app and restart it
- Update the app to the latest version
I don't see my progress on another device
Cloud saves sync when you log in. Make sure you're logged into the same account on both devices. Give it a few moments for the sync to complete. Try force-closing and reopening the app.
I lost my progress after an update
Your progress is stored in the cloud and should persist across app updates. If it's missing, try logging out and back in. If the issue persists, contact support with your account email.
Founder Coach
Founder Coach isn't generating feedback
- Check that you have an active internet connection
- Make sure you've completed a decision in the game
- Try waiting a moment and requesting feedback again
- Restart the app and try again
The feedback seems irrelevant or confusing
Founder Coach is an AI learning tool and may occasionally provide insights that feel off-topic. Remember it's designed for reflection and learning, not professional advice. Try rephrasing or retrying to see different perspectives.
Account Management
How do I delete my account?
You can delete your account directly within the app under Settings > Account > Delete Account. For more details and instructions, visit our account deletion page.
How do I change my account email or password?
Go to Settings > Account > Profile to update your email or password. If you can't access these options, try logging out and back in.
I received a suspicious email about my account
Never reply with passwords or personal information. Always go directly to the app to check your account settings. If you believe your account has been compromised, contact support immediately.